Question 1

What is Cloud PBX?

Accepted Answer

Cloud PBX is a phone system hosted in the cloud rather than on physical hardware at your premises. It provides all the features of a traditional PBX—extensions, call routing, voicemail, conference calling—without the upfront hardware costs and ongoing maintenance. Your team can make and receive calls from desk phones, mobile apps, or computer softphones.

Question 2

What internet speed do I need for Cloud PBX?

Accepted Answer

Each concurrent call requires approximately 100kbps of bandwidth. For a team of 10 with typically 3-5 concurrent calls, you'd want at least 1Mbps dedicated to voice. We recommend fibre for best quality, but good ADSL or LTE can work. During our assessment, we'll test your connection and advise on any upgrades needed.

Question 3

Can I use my existing desk phones?

Accepted Answer

Many modern SIP-compatible phones can work with our Cloud PBX. We'll assess your current equipment during the consultation. If new phones are needed, we offer a range of options from basic to feature-rich models, and can often include them in a bundled package.

Question 4

What happens if my internet goes down?

Accepted Answer

Our Cloud PBX includes failover options. Calls can be automatically forwarded to mobile phones, a backup line, or voicemail. We also offer LTE backup routers for critical deployments. Your communications stay up even if your primary internet doesn't.

Question 5

What is SIP Trunking?

Accepted Answer

SIP Trunking connects your existing on-premises PBX to the phone network via the internet instead of traditional phone lines. You keep your current system but replace expensive ISDN or analog lines with a more cost-effective and flexible internet-based connection.

Question 6

How much can I save with SIP Trunking?

Accepted Answer

Most businesses save 30-50% on their phone costs compared to traditional ISDN lines. The exact savings depend on your current provider, call volumes, and destinations. We'll provide a detailed comparison during your quote.

Question 7

Is SIP Trunking reliable?

Accepted Answer

Yes, when properly implemented. Our SIP trunks include redundancy and automatic failover. We use multiple carriers and data centres to ensure reliability. Many of our clients have better uptime with SIP than they did with traditional lines.

Question 8

Can I keep my existing PBX?

Accepted Answer

In most cases, yes. Most modern PBX systems support SIP. Older analog-only systems may need a gateway device, which we can supply. We'll assess your current system during the consultation.

Question 9

How long does number porting take?

Accepted Answer

Geographic numbers typically take 5-10 business days in South Africa. Toll-free and mobile numbers may take longer. We manage the entire process and keep you informed at each step. During the transition, there's usually only a few minutes of actual downtime when the port completes.

Question 10

What documents do I need for porting?

Accepted Answer

You'll need proof of number ownership (recent bill from current provider), a completed port request form, and company documentation (registration documents, ID of authorized signatory). We'll provide a checklist and help you gather everything needed.

Question 11

Can I port any phone number?

Accepted Answer

Most South African landline and toll-free numbers can be ported. Mobile numbers are also portable. Some legacy numbers or numbers from smaller carriers may have restrictions. We'll confirm portability before you commit.

Question 12

What if my port fails?

Accepted Answer

Port failures are rare but can happen due to documentation issues or disputes from the current provider. We proactively manage the process to minimize risks and will work to resolve any issues quickly. Your existing service continues until the port succeeds.

Question 13

What's included in your IT support plans?

Accepted Answer

Our plans typically include remote and on-site support, 24/7 monitoring, security updates, backup verification, and regular system health checks. Specific inclusions vary by plan level. We'll recommend a plan based on your business size and needs.

Question 14

What are your response times?

Accepted Answer

Response times depend on issue severity: Critical issues (system down) get 1-hour response, High priority (major feature broken) 4 hours, Medium (inconvenient but workaround exists) 8 hours, Low (general requests) 24 hours. These are response times—most issues are resolved much faster.

Question 15

Do you provide on-site support?

Accepted Answer

Yes. Many issues can be resolved remotely, but when hands-on help is needed, our technicians can visit your premises. On-site visits are included in most support plans or available on request for ad-hoc clients.

Question 16

Can you help with cybersecurity?

Accepted Answer

Absolutely. Our IT support includes security fundamentals—updates, patches, endpoint protection, backup verification. For businesses needing more comprehensive security, we offer security assessments, policy development, and advanced monitoring.

Frequently Asked Questions

Categories

Cloud PBX

SIP Trunking

Number Porting

IT Support

Still Have Questions?