Privacy Policy

Last Updated: January 2026

1. Introduction

justIT ("we", "us", or "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, company name, physical address
• Business Information: Current service providers, number of users/employees, specific requirements
• Technical Information: IP address, browser type, device information, pages visited
• Communication Records: Emails, call recordings (where applicable and disclosed), support tickets

3. How We Use Your Information

We use your personal information to:

• Respond to your inquiries and provide quotes
• Deliver our services (VoIP, IT support, etc.)
• Send service-related communications
• Improve our website and services
• Comply with legal obligations

4. Legal Basis for Processing (POPIA)

We process your personal information based on one or more of the following lawful grounds:

• Your consent (e.g., when you submit a quote request)
• Performance of a contract (e.g., delivering services you've purchased)
• Legitimate business interests (e.g., improving our services)
• Compliance with legal obligations

5. Information Sharing

We do not sell your personal information. We may share information with:

• Service providers who assist in delivering our services (e.g., hosting providers)
• Professional advisors (legal, accounting)
• Regulatory authorities when required by law

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Service records are typically retained for 5 years after the end of our business relationship.

8. Your Rights Under POPIA

You have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Object to processing of your information
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Regulator

9. Cookies

Our website uses cookies to enhance your experience. Essential cookies are required for the site to function. Analytics cookies help us understand how visitors use our site. You can control cookie preferences through your browser settings.

10. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact our Information Officer:

• Email: support@justit.co.za
• Phone: (+27) 10 824 0070
• Address: 590 Cedar Lane, South Africa

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or contacting you directly.